- Company Survey - Velocity Imaging Products

Company Survey

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Customer Service

How do you feel about the level of the customer service you most recently received? *

The process of assisting and meeting your needs was quick and smooth. *

The customer service representative was courteous and professional. *

The customer service representative handled your call quickly. *

The customer service representative was very knowledgeable. *

Supply shipments arrive quickly and are accurate. *

Our invoices are accurate and easy to understand. *

Sales

How did you initially come into contact with our sales department? *

Our sales professional was courteous and responded promptly to your calls. *

Our sales professional addressed all of your questions and concerns. *

Our sales professional was very knowledgeable about our products and solutions. *

Our sales professional continued to follow through after the sale. *

You would recommend your sales professional / account manager to others? *

Product or Solution

Now please think about the features and benefits of the product or solution itself. How satisfied are you? *

If you are not satisfied with the product or solutions, please describe why.

You received the adequate training that your product or solution required? *

The service and support has been been exceptional for you after the initial sale *

Overall, are you happy with the product or solution you received from our company? *

How likely are you to use/purchase a product or solution from us again? *

Would you recommend our products and solutions to others? *

Service

It is very easy to place a service request through our company website. *

Service calls are responded to quickly and efficiently. *

The equipment is fixed right the first time. *

The technicians have a great knowledge of the product *

I feel the technician follows through on his/her commitment. *

Overall Satisfaction

You find it easy to quickly get in touch with the person or department you need. *

Our website is easy-to-use, informative and a value to you. *

How satisfied are you with our company? *

Would you recommend our company to others? *

Name: *

Company Name: *

Email: *

Phone:

Would you like to be contacted? *

Name

619-433-8000